Frequently Asked Questions
Find answers to common questions about our home essentials
Are your products eco-friendly?
Yes, Pura prioritizes sustainability by using responsibly sourced materials and plastic-free packaging whenever possible.
How do I care for my Pura home textiles?
Most of our textiles are machine washable on a gentle cycle. We recommend using cold water and mild detergent to preserve fabric integrity.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates are calculated at checkout.
Can I modify or cancel my order after it's placed?
Orders can be modified or cancelled within 2 hours of placement. Please contact our support team immediately for assistance.
Are your candles and scents non-toxic?
Absolutely. All Pura fragrances are phthalate-free, paraben-free, and crafted with clean-burning soy or coconut wax blends.
Do you offer a warranty on furniture items?
Yes, all furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity.